Do No Contact Details Equal SCAM?
January 5th, 2011 // 2:09 pm @ Fox
Can you trust a company website where there are no contact details listed?
None at all? No address, phone number, map, fax or even mobile number?
I think not.
One argument may be that many websites are 100% online businesses where the office is a study located at their own home. Many online businesses do not want any Tom, Dick or Harry cold calling at their own home any time of the day or night.
Google Maps and Google Places makes it easy for the user to find a business location.
I get that.
However, a post office box with a suburb, or a phone number, or something to indicate where the company is, would help build trust with users. I have been to well known websites and on the contact us form is simply text fields and a submit button. Gone are the days of a business wanting to actually speak to anyone.
I always feel skeptical of the website where there is no location or phone numbers listed. I want to know that there are people on the other end of this website who care about their product or service.
To me, no contact details = SCAM.